HCL Mega Walk In Drive For Freshers/Exp On 24th to 27th Nov 2015

About Company:
HCL Technologies Limited

HCL Training & Staffing Services Pvt. Ltd. is a subsidiary company of HCL Corporation created with a vision to provide assured jobs through a unique Training program "Learn to Earn Accelerator Program" or LEAP. Given the ever-increasing demand for quality talent within HCL, there was a significant need to create a niche avenue - a talent pool that would be equipped with the requisite expertise, and will be technically and professionally prepared to join the highly specialized workforce at HCL. Thus was conceived the idea of HCL TSS, with the objective of becoming the largest integrated talent-solutions company in India preparing skilled workforce for the future.

Company Name: HCL

Designation : Associate/Senior Associate

Qualification: Any Graduates

Experience : 0 - 4 Years

Location :  Chennai

Salary:  As Per Industry

Job Description:
Assist BT Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service for ETON Sports and TV
Assist BT Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
Trouble shooting for Broadband related issues.
Setting up wireless connection on Laptops and Desktops.
Connectivity issues with ops Modem, Routers, Hubs and Switches.
Dealing with network connectivity LAN , WAN and MAN.
Checking the exchange line issues / outages / fixing appointment with the technician at UK.

Skill set required:
 Highly confident communicators with excellent interactive ability.
Tailors tone and communication style to the customers needs.
Offers clear explanations.
Demonstrable call control skills.
Culturally aware with good intercultural skills.
Crafts appropriate responses to customer objections and uses strategies to repair communication.
Speaks standard business English in a neutral accent with no mother tongue influence
Highly sentient.
Ability to identify and respond appropriately to customers emotions.
A high level of professional integrity with a tendency to do the right thing.
Tenacity in dealing with complex problems.
An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
Can identify non value add processes and practices. Able to articulate and champion more effective ways of working.

Selection Procedure:
HR Round
VnA round
Salary Package:1.92 LPA 3.2 LPA (Compensation will vary based on the relevant documents and qualification)
Kindly mention SYED as Source/ Reference at the top of your resume
Apply Mode: Walk In

Walk In Date : 24th to 27th Nov 2015

Walk In Time : 10:00 AM to 2:00 PM 

Walk In Venue :
HCL Technologies,
1st Floor,
WSS Navin's Towers,
Puthupet,
Near Casino Theatre, Mount Road, Chennai - 2