Jobs in Bangalore - Microland Recruitment 2015 for freshers - Apply Online . Microland Job Openings in Bangalore for freshers as Service Desk Executive position. Any Graduate freshers are eligible to apply for this position. Interested and eligible candidates can apply online through the below provided link.
| Company Name | Microland |
| Qualification | Any Graduate |
| Experience | 0 - 2.5 Years |
| Job Location | Bangalore |
| Job Role | Service Desk Executive |
| Industry Type | IT - Software |
| Salary | Not Mentioned |
| Website | http://www.freshersjobalerts.com/ |
Responsibilities:
- Total of 0 - 2.5 Yrs of Experience
- Appropriately handling / receiving of user calls/issues
- Experience of Ser. Desk process of logging tickets and allocation
- Experience of ticket/call coordination with users, engineers
- Exposure & understanding of Ticketing tool
- Understanding of Ticket process - Incidents / service requests
- Understanding of Ticket SLA and focus on meeting targets
- Good working knowledge (formula's) of Excel
- Should be able to pull the data and prepare reports + do basic analysis
- Understanding of small activities/assignments in IT and coordination
- Understanding of Asset/inventory record process, movements etc.
- Understanding to coordinate with vendors/principles
- Understanding of client management, user response (email/verbal)
- Knowledge of Patch management, Infosec / AV updates process
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