ING Vysya Bank Ltd. Job Openings for Customer Care Manager -Kerala

Applications are invited from candidates who completed graduation in 2013 for the following posts

Post:Customer Care Manager

Location: Trivandrum

Salary:3,00,000- 3,25,000 PA

Experience : Fresher  

Qualification :
-Graduates with 55% marks (Only 2013 passouts)
-B.Techs are also eligible.

Job Description

The Customer Care Manager is responsible for providing customer service and generation of sales leads at the branch

-Ensuring Zero leakage of income

-Cross selling of TPP
-Recovery of locker rent as per time lines
-Responsible for verification process of transactions in the bank
-Handling, tallying of security items ( day to day basis)
-Verification and accepting of customer requests and processing of the same/forwarded to the respective units
-Authorising of override transactions and handling of mails/couriers
-Attending all customer queries and resolution of the same
-Internal information/ communication with other units regarding customer complaints & requests -Maintenance of undelivered items and ensuring the delivery of the same to respective customers
-Accepting request for TD issuance, renewal, closure including deposit loans
-Handling TD related queries, follow up with customers;
-Accepting transfer requests, RTGS, NEFT etc., from customers and ensuring the processing of the same as per time lines
-Attending to any other customer queries. Locker operations and following related process

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