Genpact Urgent Walk In Drive for Freshers || Walk-in Date: 8th to 11th Dec 2015

Company Name: GENPACT

Designation : Associate/Senior Associate -(Technical)

Experience: 0 - 1 Years

Qualification: Any Graduates

Location: Bengaluru/Bangalore

Salary : As Per Industry

Job Details:

• Answer calls and assess customers' technical/ non technical support needs and handle/route accordingly
• Identify and provide input on unique or recurring customer problems 
• Sort out non-technical and some of the basic technical issues based on FAQs provided for these issues call back with the required information and close the issues
• Update customers about product line and service offerings, current products and technologies
• Liaison with back end teams for end to end closure of issues on field includes Sourcing for hardware, technical support, IT operations, Delivery managers and Field managers
• Maintain accurate call logging and tracking into Call support database 
• Classification of issues and root causes correctly and accurately
• Report and escalate recurring issues leading to instability and support rework

Apply Mode : Walk-In

Walk-in Date: 8th to 11th Dec 2015

Time: 11 AM

To Apply: Click Here